Terms of Use

1. Acceptance and availability of the General Conditions of Contract

By accepting this contract, you declare:

  • status of adult with the capacity to contract
  • have read and accept the general conditions

These general conditions regulate the legal relationship in the contract process with users / customers of the website located at the address (URL) owned by Euro-Glashaus, SL, registered office at Av. Les Roquetes , 13 - Nave 2, 08012 de Les Roquetes del Garraf, VAT number B59085985 and registered in the Mercantile Registry of Barcelona, Volume 28100, Folio 0150, Page 131044, hereinafter "euroweck.com".

Customers accept the Terms and Conditions from the moment they use or contract the service or purchase any product.

euroweck.com provides customers with the e-mail address info@euroweck.com through which to make inquiries and raise concerns regarding the General Conditions.

2. Applicable Regulations

The following General Conditions are subject to the provisions of the Law 7/1998 of April 13th, on General Conditions of Contract under the Law 26/1984 of July 19th, for the Defence of Consumers and Users, Royal Decree 1906/1999 of December 17th, 1999, which regulates the Telephone and Electronic Contracts with general conditions, the Organic Law 15/1999 of December 13th on Protection of Personal Data, Law 7 / 1996 of January 15th the management of Retail Trade, The Law 34/2002 of July 11th on Services of the Society of Information and Electronic Commerce, Royal Legislative Decree 1/2007 of the 16th November accepting the revised text of the General Law for the Defence of Consumers and Users and other complementary laws, Royal Decree 208/2005 of February 25th on electrical and electronic equipment and their waste management: Directive 2003/96/EC European Parliament and Council of January 27th 2003 on waste electrical and electronic equipment, Directive 2002/95/EC of the European Parliament and Council of 27th January 2003 on the restriction on the use of certain hazardous substances in electrical and electronic equipment, as well as any other regulation replacing those above or that is applicable in Spain.

If residing outside of Spain and by virtue of legislation outside Spanish law the services and products of euroweck.com cannot be contracted.

3. Modification of General Conditions

euroweck.com may amend the General Conditions at any time in order to improve the services and products offered through euroweck.com.

euroweck.com complies with obligations on notification of modification in General conditions through the modification the General Conditions on the website.

Clients are recommended to consult the General Conditions before using services or contracting products.

4. Description of goods or services.

Being intended for food and in order to assure customers that their products have not been used by third parties, euroweck.com products purchased through the website are non-returnable.

The supply of products by euroweck.com is indefinite and can be modified, amended, modified or cancelled without notice to regular users and consumers and others.

EURO-GLASHAUS, S.L. endeavours through euroweck.com to provide accurate information without typographical errors. In the event that there are any involuntary errors of this kind made by euroweck.com corrections will be made immediately. If there is a typographical error in any of the displayed prices and clients have made a purchase decision based on that error euroweck.com will inform the clients of the error and the clients will be entitled to cancel the purchase without any cost to themselves.

5. Description of content and intellectual property

The contents administered by euroweck.com are subject to intellectual and industrial property rights and are the exclusive property of Euro-Glashaus, S.L. and J. WECK Gmbh.

6. Use of Service and responsibilities

euroweck.com does not guarantee the permanent availability of the products thereby being exonerated of any liability for damages and / or losses caused by the unavailability of products.

euroweck.com has no responsibility for the content of links to other websites which are not in its ownership and therefore outside its control.

The customer accepts that the information provided by euroweck.com through their services is not of legally binding character and is provided solely for informational purposes.

7. Privacy and Protection of Personal Data

Personal data provided to the contracting of our services and / or products will be incorporated into an automated file the purpose of which is to manage the commercial relationship, and will be managed by the controlling commercial department of EURO-GLASHAUS, SL , with headquarters at Av. Les Roquetes, 13 - Nave 2 08012 de Les Roquetes del Garraf.

Customers are informed that the data collected will be used to send commercial communications and/or advertising of the services and products offered by euroweck.com The information will only be used for these purposes. euroweck.com provides customers the email address info@euroweck.com through which they can raise complaints against use of the data outlined and/or exercise their right to revoke the consent given.

euroweck.com complies with current legislation regarding data protection - Organic law 15/1999 of December 13th on Protection of Personal Data and the Royal Decree 994/1999 of June 11th which amends the aforementioned organic law. euroweck.com informs its customers that they retain rights of access, rectification, cancellation and opposition guaranteed by law.

8. Notifications

All notices, requests, demands and other communications to be made by the parties in connection with these General Conditions shall be in writing and shall be deemed to have been made when delivered by hand or sent by mail to the address of the other party or its e-mail account, or to any other address or e-mail account enabled and agreed between each party for this purpose.

9. Nullity and inefficiency of Clauses

If any clause in these General Conditions declared totally or partially invalid or unenforceable, such invalidity or unenforceability will affect only that provision or part thereof that is invalid or ineffectual and such provision or portion thereof that is affected as void, the General Conditions remaining valid in everything else.

10. Prices and Forms of Payment

EURO-GLASHAUS, SL endeavours within its means through euroweck.comto provide accurate information without typographical errors. In the event that there are any involuntary errors of this kind made by euroweck.com corrections will be made immediately. If there is a typographical error in any of the displayed prices and clients have made a purchase decision based on that error euroweck.com will inform the clients of the error and the clients will be entitled to cancel the purchase without any cost to themselves.

Prices, features and availability of the products marketed by euroweck.com can change. In the event of such change the client will be informed before the acceptance of any order.

The product price is the one in force at the time of acceptance of the order by euroweck.com In the event of customers placing an order with an erroneous price, euroweck.com will notify them of the correct price, and should the customers want to continue their order euroweck.com will apply the corrected price.

All orders for products are subject to acceptance of the order by euroweck.com.

euroweck.com will not ship any product until it is established that the payment has been made.

In case of default by customers, in whole or in part, at the agreed due date for one or more consignments of products euroweck.com may suspend or cancel any shipment or pending contract without incurring liability for damages or losses, including lost profits, or damages for delay or loss of production caused to the client. The previous condition of euroweck.com in no case relieves customers of their contractual obligations regarding payments due and receipt of products.

In the event of a late reception or removal of the goods by the customer, euroweck.com shall be entitled to store the goods at the expense and risk of the customer at their premises or at those of a third party and the customer shall be obliged to pay the costs incurred euroweck.com.

Prices shown in euroweck.com include VAT (Shipping not included).

10. a. Method of payment

Payments can only be made by credit card (EURO 6000, Eurocard MASTERCARD, MAESTRO, VISA, 4B, VISA ELECTRON) or bank transfer.

Customers can make a transfer by requesting bank information from our offices by email at : info@euroweck.com

IMPORTANT: To make a transfer it is essential that the customer contact us via our form or call +34 93 811 5666. The bank transfer usually takes between 2 or 3 working days. Please send a copy of the transfer receipt by fax or e-mail.

11. Quality and Limitation of Liability

WECK ® Jars are unique and WECK ® has manufactured them over 100 years according to the most stringent demands of German quality.

In the manufacturing process of the jars mould casting lines, small bubbles, small cracks, and steam cooling lines in the glass may appear. No claims are accepted in relation to these effects that are inherent to the industrial process.

We guarantee the quality of the jars for 1 year from the sale thereof.

Once the products are received we do not offer guarantee against defects caused by neglect, collisions, inappropriate use or manipulation nor wear of materials through normal use.

The warranty will be invalid:

  • If the customer modifies, alters or replaces some of the data in the warranty or proof of purchase.
  • If no proof of purchase and / or order is available.

The customer should use the goods according to the manufacturer's instructions. euroweck.com will not be liable for damages and / or losses of the Customer or third parties arising from the failure to follow instructions provided.

The warranty is invalid under the following circumstances: Collisions and / or improper transportation, misuse and / or incorrect installation, fault or negligence of the Customer or third parties, or normal wear and tear.

Transportation costs for returning defective products are borne at the customer’s risk. The products will be returned repaired or replaced: Postage will be paid if under warranty and on delivery if out of warranty, or if they have to be sent to places other than the Spanish peninsula.

In the case of products failing to conform with the specifications provided by the manufacturer or claims for defects or flaws manifest in material or workmanship, quality, quantity or other the customers should write to euroweck.com by a method that leaves record of its reception.

Replacements or repairs will require the submission of a copy of the invoice and a detailed description of the defects. In the case that the manufacturer has a technical service for its product the customer may contact it directly.

The compensations in this clause shall exclude any other compensation related to defects or shortcomings of quality or quantity.

The products marketed by euroweck.com come guaranteed by manufacturers or euroweck.com which has the responsibility to provide the necessary product documentation for managing any type of incidence of return merchandise authorisation (RMA).

12. Changes, cancellations and / or returns

12. a. Product exchanges

euroweck.com cannot substitute product or product model without first consulting the customer.

If for reasons beyond both euroweck.com and the customers’ control the product ordered cannot be supplied the customers have the right to cancel their order. In such a case euroweck.com would a voucher to exchange it for any product desired for up to a limit of one year from the date on which the exchange is not accepted, in one or more purchases, discounting the value of the voucher. Or, if the client requests, the amount paid will be returned by bank transfer to an account specified.

12. b. Order Cancellation

If the buyer's decides to cancel an order, euroweck.com will exchange the amount paid for a voucher of the same amount, to exchange it for any product desired for up to a limit of one year from the date of cancellation. Or, if the client requests itr, the amount paid will be returned by bank transfer to an account specified.

If the reason for the cancellation is outside euroweck.com, bank fees are borne by the client's, if any, arising from the return method chosen by the customer.

Customers that cancel an order once it has been confirmed and prepared and / or submitted will be responsible for the shipping and handling costs which have been incurred.

12. c. Returns and right of withdrawal

Because the primary use of the jars is related to food and in order to ensure our customers receive goods in the best possible state of hygiene we cannot accept returns.

13. Transport

The shipping cost is included in the customer's bill.

The carrier will be decided by euroweck.com and the customer will be informed.

If customers discover external damage to packages on delivery they must make an entry on the relevant delivery note at the time of delivery, indicating that the package is damaged and then contact euroweck.com to report the situation.

If customers do not discover external damage to the package when delivered but on opening it observe damage due to shipping, they must notify the carrier within 24 hours to have it recorded and then contact www.euroweck contact.com. In the absence of such a notification it will be understood that the product has been received in good order. After this period the transport company considers that the material sent is in perfect condition and it cannot be held responsible for any damage.

Nevertheless we recommend customers add to their signature on reception the note: Pending revision.

In most cases the shipment of your order can be tracked. Notification of the tracking number can be provided via email once your order has left our premises.

Delays in shipment: euroweck.com is not responsible for any delay caused in transportation by:

13. a. Incorrect or incomplete address.

13. b. Absence of the name of recipient or person responsible for receiving the order.

13. c. Failure to provide a contact phone number

13. d. Carrier strikes/industrial action

13. e. Seasonal or any other cause beyond the control of carrier and euroweck.com preventing the carrier’s access to the pertinent area or delivery address.

13. f. Address changes negotiated directly with the carrier but not communicated to or approved by euroweck.com

Customers may, if they so wish, pick up orders by themselves. In this case, please indicate this in the field "remarks", indicating the carrier or "person" who will make the collection and DO NOT complete the shipping orders. Once euroweck.com confirms that the package is ready for collection the client can arrange its collection.

14. Delivery time

euroweck.com, assumes as the maximum delivery time that period stated for each of our products from the date of receipt of the order.

euroweck.com always tries to meet the deadlines for delivery of the material even though they are only of a notional character and not binding on euroweck.com

The delivery of special orders that include products outside the catalogue published on euroweck.com will conform with availability and the timetable provided by the supplier, wholesaler and distributor from whom the customer orders the specific product.

Unless otherwise agreed in writing with euroweck.com customer shall not have the right to request cancellation of an order or any compensation (including reimbursement of postage) in the event of a delay in product delivery due to circumstances beyond the control of euroweck.com.

15. Information and links

EURO-GLASHAUS, SL can assume no liability for incorrect, inappropriate or illegal use of the information appearing on the pages of euroweck.com Within the limits established by law, EURO-GLASHAUS, SL assumes no liability arising from the lack of veracity, integrity, updating and accuracy of the data or information contained in its web pages - Information which comes mostly from web pages of the manufacturer.

The contents and information of the Internet pages of euroweck.com are sourced from its collaborators and other news sources. However, the contents and information are not guaranteed by euroweck.com - not opinions, advice, or legal advice of any kind - as they are merely provided as part of a service of information and communication.

The euroweck.com web pages may contain links (links) to pages of other third parties over which EURO-GLASHAUS, SL has no control. Therefore euroweck.com cannot be held responsible for the content that may appear on these pages.

At any time that euroweck.com detects, on locations or pages to which links on its pages connect, content or illegal information or information that encroaches property or rights of a third party in a manner susceptible to compensation it will act quickly and diligently to remove or disable the link. Users should and can work with euroweck.com by informing it when they detect content such as that described above.

Cookies

Web of euroweck.com uses specific files ('cookies') that record navigation data in order to retain the options in various fields selected on the customers first access, making subsequent choosing of certain options unnecessary (language, areas visited. .. etc.). Customers can set up their computer to reject the installation of these cookies.

16. Jurisdiction and venue

The general conditions of purchase are interpreted and governed in accordance with Spanish legislation.

For any disputes arising from the interpretation or enforcement of these general conditions of purchase both the client and euroweck.com expressly waiving any other jurisdiction that may correspond to them, submit to the exclusive jurisdiction and competence of the courts and tribunals of the city of Barcelona.

The acceptance of these general conditions of purchase by the customer is a prerequisite and mandatory. Customers declare by their sole responsibility that they have read these general conditions of purchase and accept them.

17. Language of the contract

The language of formalisation of the contract is written in Castilian.